URGENT COMMUNICATION      Union Action to affect Qantas flights                           4 July, 5 July & 6 July UPDATE : 11.00,   1 July 2011

Regrettably we bring news of more disruptions to travellers within Australia.     The planned Union Action will not leave passengers totally stranded, however travellers may wish to ensure appointment schedules allow for the possibility of delays.  Qantas will be the subject of union action by the Australian Licenced Aircraft Engineers Association (ALAEA) next week. The following cities will be affected: ·         Melbourne on Monday 4 July ·         Perth on Tuesday 5 July ·         Brisbane on Wednesday 6 July Until then, all services will operate as normal. On Monday 4 July, Qantas will be putting on bigger aircraft and have extra employees at airports in Melbourne to minimise the disruption. This will ensure the vast majority of customers remain on their scheduled services and others are moved onto flights within 15 minutes of their original departure time. Qantas are also currently assessing contingency plans for Tuesday 5 July and in Brisbane on Wednesday 6 July. Qantas will do everything to protect customers from any inconvenience that may be caused by the unions. Some flight changes are likely to be required. In the event of cancelled flights, Qantas will contact all customers to discuss suitable alternatives.   It is essential Goldman Travel has your mobile phone number to pass to the airline. Qantas recommends travellers to refer to their Flight Status page for the latest information on specific flights. http://www.qantas.com.au/travel/airlines/flight-status/global/en

Gold Alert - NZ Flights resuming ... except Queenstown

URGENT COMMUNICATION AIRLINES RESUMING OPERATIONS TO/FROM AND WITHIN NEW zEALAND UPDATE : 0900 - 1 July 2011

We are pleased to report New Zealand flight services are heading back to normal with Qantas and Jetstar reporting resumption of most services. Virgin Australia and Air New Zealand are operating as normal. Jetstar will resume all its regular scheduled New Zealand domestic and Trans Tasman services from 12 noon today (NZ local time), 1 July 2011. Qantas International services Flights to and from Queenstown are suspended for Friday 01 July. Flights to and from Christchurch are suspended until 12.00 pm (local) on Friday 01 July. Flights to and from Wellington are suspended until 12.00 pm (local) on Friday 01 July. All other NZ flights are operating as normal. QF63 from Sydney to Johannesburg will operate via Perth. All other international services are operating as scheduled.  Goldman Travel Corporation will continue to monitor the situation as will our after hours team over the weekend. Travellers wishing to check the latest updates over the weekend may do so on the following websites. http://www.qantas.com.au/travel/airlines/disruptions/global/en http://www.jetstar.com/au/en/travel-alerts

Gold Alert - Continued disruptions to Qantas and Jetstar New Zealand flights

URGENT COMMUNICATION Qantas and Jetstar flights suspended for Queenstown, Wellington and Christchurch UPDATE : 08.30am, 30 June 2011

We bring you today’s update  on fight disruptions due to  the Volcanic Ash Cloud  at reported by the airlines at 0800 AEST. We will update you as information comes to hand.    Travellers affected by the ongoing flight disruptions are being contacted by Goldman Travel consultants and rebooked on the next scheduled service or alternate airlines. Qantas International services Flights to and from Queenstown are suspended until further notice. Flights to and from Christchurch are suspended until 11:00pm (local time) on Thursday 30 June. Flights to and from Wellington are suspended on Thursday 30 June. All other New Zealand flights are operating as normal.   Travellers to/from Buenos Aires face delays of over 50 hours Jetstar New Zealand Services ·         All flights to/from Christchurch, Queenstown and Wellington have been cancelled for today, Thursday 30 June 2011       ·         All other Trans Tasman and international services continue to operate as normal The Virgin Australia Group of Airlines has resumed scheduled services from all domestic and international airports, including New Zealand airports. Air New Zealand domestic and international services operating as scheduled. Emirates service to Christchurch operating as scheduled More information is available on the following websites: http://www.qantas.com.au/travel/airlines/disruptions/global/en http://www.jetstar.com/au/en/travel-alerts http://www.virginaustralia.com/servicedisruption/index.htm

Gold Alert - Ash Cloud returns to New Zealand Airspace 29 June

URGENT COMMUNICATION CHILEAN ASH CLOUD DISRUPTS NEW ZEALAND SERVICES UPDATE : 10.30am, 29 JUNE 2011

Just when we’d hoped we’d seen the last of the Chilean Ash Cloud we regret to report it is once again disrupting flights to, from and within New Zealand. Qantas and Jetstar flights to and from both Christchurch and Queenstown are being cancelled today. Further changes are likely to eventuate as the ash cloud continues to move.   The Goldman Travel team have run various reports and our clients travel plans today have not been disrupted. As the situation will continue to evolve today and possibly into the coming days we will of course continue to monitor our travellers and keep you informed.    Please see below for a snapshot of the current situation sorted by airline for your information. Qantas – as of 9.00am Wednesday 29 June, Qantas advised the following: Domestic services All domestic services are operating as scheduled.  International services Flights to and from Queenstown are suspended until further notice Flights to and from Christchurch are suspended from 2:00pm local time All other NZ flights are operating as normal QF17 from Sydney to Buenos Aires is now delayed 28 hours. QF18 from Buenos Aires to Sydney is now delayed 30 hours and 35 mins and will operate via Papeete, Tahiti. All other international services are operating as scheduled. Please visit http://www.qantas.com.au/ for more information and updates. Jetstar – as of 9.00am Wednesday 29 June, Jetstar has advised the following: All services to/from Queenstown today are cancelled. In addition, services to/from Christchurch between 12 noon and 3pm (local NZ time) have also been cancelled. All other New Zealand domestic, Australian domestic, Trans-Tasman and international services continue to operate as normal. Please visit http://www.jetstar.com.au/ for more information and updates, including a full list of cancelled flights. Virgin Australia – as of 8.00am Wednesday 29 June, Virgin Australia advised that the Virgin Australia Group of Airlines has resumed scheduled services from all domestic and international airports, including New Zealand airports. Please visit http://www.virginaustralia.com.au/ for further updates. Air New Zealand – as of 9.00am (NZT) Wednesday 29 June, Air New Zealand advised it was operating to standard schedules for all domestic and international ports.  Please visit http://www.airnewzealand.com.au/ for further information and updates. Tiger Airways – is not reporting any disruption at this time via its website, please visit http://www.tigerairways.com/ for further updates and information.

Gold Alert - Ash Cloud / Flight disruptions update for 27 June

URGENT COMMUNICATION AIRLINES RESUME OPERATIONS  UPDATE : 09.30am, 27 June 2011

We are delighted to bring you the final chapter in the Chilean Ash Cloud saga. Thank you to all our clients who have had their flights disrupted during the past two weeks. Your patience and understanding while we’ve worked through all the bookings has been greatly appreciated. Thanks too to our team of consultants for a sensational effort. They contacted and rebooked over 200 passengers a day in addition to their regular workloads.    They stayed on hold to the airlines up to 4 hours at a time and worked back each day to ensure all travellers bookings were dealt with.  The airlines have advised their flight status as of this morning and it’s all just about back to normal: Virgin Australia – all flights operating now  Domestic  Australia and New Zealand Jetstar  – all flights Domestic Australia and New Zealand operating now as well Qantas  – all operating Domestically and the following International update:         International services Services to and from Auckland, Christchurch and Wellington will operate as scheduled.   Additional flights and capacity have been scheduled to operate from Sydney to Auckland and return, also from Melbourne to Auckland and return. Qantas are currently calling out disrupted QF25 from Auckland to Los Angeles will operate as scheduled. Services to and from Queenstown will resume as scheduled (no flight scheduled to operate Monday 27 June). QF63 from Sydney to Johannesburg will operate via Perth. QF17 from Sydney to Buenos Aires is now delayed 4 hours late and will operate via Papeete, Tahiti. QF18 from Buenos Aires to Sydney is now delayed 7 hours and 30 mins late and will operate via Papeete, Tahiti. All other international services are operating as scheduled. Warm Regards, David Goldman General Manager & Director

Gold Alert - New Zealand Flights Cancelled Saturday 25 June

URGENT COMMUNICATION New Zealand flights remain suspended Saturday 25 June UPDATE : 5.00pm, 24 June 2011

Qantas, Jetstar and Virgin Australia have announced that flights to/from and within New Zealand will remain suspended on Saturday 25 June 2011. Air New Zealand and Emirates flights continue to operate. Goldman Travel consultants have contacted all affected passengers and will continue to monitor the situation. Domestic services• All domestic services including Tasmania are now operating as scheduled. International services• All flights to and from New Zealand are cancelled. • All flights to and from Johannesburg are operating via Perth. • All other international services are operating as scheduled Please pass this information to your travellers so they may have access to below websites for updates over the weekend. http://www.qantas.com.au/travel/airlines/disruptions/global/en http://www.virginaustralia.com/servicedisruption/index.htm http://www.jetstar.com/au/en/travel-alerts

Gold Alert - Tasmania and New Zealand Flights cancelled 23 June

URGENT COMMUNICATION TASMANIAN AND NEW ZEALAND FLIGHTS REMAIN CANCELLED DUE TO VOLCANIC ASH CLOUD   UPDATE : 08.30am, 23 June 201

We are delighted to advise most flights across Australia have resumed, however  Volcanic ash from the eruption of Mt Puyehue Cordon Caulle volcano in Chile continues to cause flight disruptions to Tasmania and Trans Tasman services. Goldman Travel consultants will again be hard at work to rebook affected travellers.   We will keep you informed of flight status updates as they are made available. Thursday 23 June Domestic services Qantas Tasmania services prior to 5pm local time, Thursday 23 June have been cancelled. All other Tasmanian services are under review. All other domestic services are operating as scheduled. Minor delays are expected across the domestic network. Virgin Australia Services into Hobart and Launceston will be suspended until the afternoon of Thursday, 23 June   Services to and from all other mainland cities resumed on Wednesday, 22 June 2011, including Adelaide, Melbourne, Canberra, Sydney, Albury, Newcastle, Port Macquarie and Coffs Harbour Jetstar Flights to and from Launceston remain cancelled until approximately 1200 AEST, 23 June. Flights to and from Hobart remain cancelled until approximately 1700 AEST, 23 June International services Qantas Flights to and from New Zealand are cancelled for the duration of Thursday 23 June. QF63 from Sydney to Johannesburg is operating via Perth.  Estimated arrival into Johannesburg is 12.05am, Friday 24 June. All other international services are operating as scheduled with minor delays. Virgin Australia The volcanic ash plume has now drifted over New Zealand, resulting in the ongoing suspension of all Pacific Blue services to and from New Zealand. Jetstar All services to and from New Zealand - including all domestic and Trans Tasman services - will be cancelled for the entire day, 23 June More information can be obtained on the following websites: http://www.qantas.com.au/travel/airlines/disruptions/global/en http://www.virginaustralia.com/servicedisruption/index.htm http://www.jetstar.com/au/en/travel-alerts

Gold Alert - Melbourne/Sydney/Hobart flights cancelled for Wednesday 22 June - 0830 update

URGENT COMMUNICATION Flights within Australia continue to be disrupted UPDATE : 08.30, 22 June 2011

Once again the Volcanic Ash plume continues to disrupt travel within Australia. The following is the most up to date information available. It is quite possible this could change as the situation develops in which case we will provide further news as it comes to hand.      We know we’ve been inundating you with email alerts over the past few days and hope you find them useful and informative.    Once again the team at Goldman Travel appreciate your patience and understanding while we prioritise the travel needs of those currently affected by the flight disruptions. QANTAS -Wednesday 22 June Domestic services ·         Services to and from Adelaide will resume from 5.00am ·         Services to and from Canberra will resume from 1.00pm ·         Services to and from Melbourne will resume from 11.00am ·         Services to and from Sydney will resume from 2.00pm ·         Services to and from Hobart will be suspended today International services ·         International Flights from Sydney will resume from 2.00pm. Delays are expected on flights into Sydney ·         International Flights from Melbourne will resume from 11.00am. Delays are expected on flights into Melbourne ·         Services to and from Auckland will be suspended from 9.00am local time and to and from Wellington, Queenstown and Christchurch from 10.00am until further notice ·         Johannesburg destined services will operate with a refuelling stop in Perth until further notice ·         Buenos Aires services destined for Sydney may be subject to a refuelling stop in Papeete until further notice VIRGIN – Wednesday 22 June The Virgin Australia Group of Airlines will commence services Wednesday 22 June from the capital cities of Adelaide, Melbourne, Canberra and Sydney. The latest forecast from the Bureau of Meteorology has shown that the ash plume will move into the Tasman tomorrow and no longer affect flights from these cities. • Adelaide  from 07.00am • Melbourne  from 12.00pm • Canberra  from 3.00pm • Sydney  from 3.00pm JETSTAR – Wednesday 22 June At the last update – 9pm last night Jetstar advise the following ·         Sydney and Newcastle cancelled until 2.00pm ·         Launceston and Hobart cancelled until midday ·         Melbourne cancelled until 11.00am ·         New Zealand flights cancelled until midday (NZ Time) More information can be obtained from the airlines’ websites. http://www.virginaustralia.com/MinorIncidentReport/index.htm http://www.qantas.com.au/travel/airlines/disruptions/global/en www.jetstar.com/au/en/travel-alerts

Flight disruptions for Wednesday 22 June

URGENT COMMUNICATION Flight disruptions for Wednesday 22 June due to Volcanic Ash Cloud  UPDATE : 6.00pm, 21 June 2011

We have been advised by Qantas that all flights to and from Sydney, Melbourne and Canberra for tomorrow - Wednesday 22 June - have been cancelled.  Qantas international flights from Sydney will be delayed by 24 hours. Virgin Australia will suspend flights into and out of Melbourne until 1pm, and Sydney and Canberra until 4pm. We have not yet been advised of the flight schedule for Jetstar, however we expect them to follow Qantas' lead and also cancel flights. Goldman Travel Corporation is doing everything we can to assist passengers with alternative arrangements. We ask for your patience while we prioritise servicing of passengers booked to travel. Amendment fees will be waived for travellers disrupted due to the ash cloud crisis. The latest flight information can be obtained by the airlines websites- Qantas Virgin Australia Jetstar