Qantas letter to domestic and international travellers.

URGENT COMMUNICATION   Update - Qantas Fleet Grounded                     UPDATE : 8.45pm, 29 October 2011

With the grounding of the entire Qantas fleet, the Government has made an urgent application to Fair Work Australia under the "Fair Worker Act 424" for the termination of all industrial action instigated between the unions and Qantas on the basis that the fleet grounding will damage the Australian economy. Stranded passengers are urged to consult the attached documents issued by Qantas on the help available to them. • Domestic travellers • International travellers • Customer FAQ's Virgin Australia has responded to the Qantas decision, advising that it will put on extra staff and add additional flights to boost capacity and assist stranded passengers. Virgin Australia are also currently in talks with their international partners (such as Singapore Airlines, Etihad and Air New Zealand) in order to assist stranded international travellers. They have also announced special fares for passengers who have commenced their journey and are at a port away from home and hold a Qantas ticket. These fares will be valid for travel for the next 5 days.  Goldman Travel will continue to monitor this situation and organise alternative travel arrangments for those affected.